Rate this exchange… Who really solved it?

By Murray Bourne, 23 May 2005

Me

Posted on 14 May 2005 10:08 PM
Last night I uploaded newer files via FTP for IntMath and they appeared correctly in the FTP program as having been uploaded. But there was no change to the files when requesting them with a browser.
I then used File Manager in cPanel with some success - the changes appeared.
Same thing this morning - but without success. It seems that they are cached somewhere and the newer files are not appearing.
Of course I have cleared the cache in my browsers...
Also, there are some strange things happening with log files and error files in cPanel - I gather they are due to the updates you are making (which are appreciated :-))

Support

Posted on 14 May 2005 10:33 PM
Hi Murray we just moved all clients from Hobbes to the new server so you may have lost some data on the move. Can you upload them again?

Me

Posted on 15 May 2005 12:02 AM
I tried again but still the same deal - shows as correctly uploaded but not showing in the browser.

Support

Posted on 15 May 2005 12:52 AM
Make sure you are using 72.9.235.194 as the FTP login info.

Me

Posted on 15 May 2005 04:13 AM
I was using "squarecirclez.com" before and changed it to 72.9.235.194 just now.
The files showing on the server were the new ones. I verified this in cPanel's File Manager - which also shows the new ones.
Are the uploaded files going to the new server but the browser request is going to the old server??

Support

Posted on 15 May 2005 06:40 AM
Yes, that could be the problem. Please ping squarecirclez.com and tell us what IP it is resolving to for you.

Regards

Me

Posted on 15 May 2005 08:13 AM
It is resolving 72.9.235.194...
I'm wondering what you are seeing that end. The page www.intmath.com/index.php should have the following at the top of the code:
<style type="text/css" media="screen">
@import url( includes/math.css);
</style>
The old file does not.

Support

Posted on 15 May 2005 08:32 AM
No, it does not have that at the top. Try using FTP with 72.9.235.194 and then the page should be updated.

Me

Posted on 15 May 2005 09:06 AM
Pls refer to my 04:13 reply - I DID use 72.9.235.194 then and tried it again a minute ago. I can see the files are uploaded properly... I even tried removing the index file and replacing it again - the correct one is there in the ftp app.
Is anyone else having the same problem?

Support

Posted on 15 May 2005 09:08 AM
Are you sure the code you are uploading has that code at the top?

We have a few other customers having this problem due to the DNS changes, but it is because their ISP is not resolving their websites to the new server yet.

Me

Posted on 15 May 2005 09:17 AM
Yes, I have had plenty of time to quadruple check - all day in fact. The new file is 10793 bites - correctly showing in ftp client.
I also uploaded the math.css script - browser says it is not there.
As for the ISP possibility - doesn't follow if you also cannot see the correct script.

Support

Posted on 15 May 2005 09:22 AM
I recommend you wait another 24-48 hours for the DNS to fully propegate.

Me

Posted on 15 May 2005 08:59 PM
I had a thought overnight based on your suggestion to ping squarecirclez.com.
I pinged intmath.com (the addon where the new files were going) and it returned 67.18.208.100.
I then pointed the ftp app to that IP and found it did not have the new files. I uploaded the new files and they appeared just fine in the browser.
So I'm thinking now the files were going into the new server and what I have just done is to put the files into the old server. (I just need to get my head around what happened.) Correct?
In which case your suggestion to wait seems the most appropriate...

Support

Posted on 15 May 2005 09:08 PM
Yes, that is correct. Some ISPs will take much longer to make DNS changes (up to 4 days sometimes).

Regards

Me

Posted on 18 May 2005 09:38 AM
Well, here it is 4 days and still the old server is in use.
Please expedite - I am having to maintain 2 servers - one that I cannot see - doesn't make sense.

Support

Posted on 18 May 2005 10:26 AM
Please ping the website now and tell us what IP it resolves to.

Me

Posted on 18 May 2005 08:03 PM
Same result as all week. The addon account, intmath.com, returns the old server 67.18.208.100.

Support

Posted on 18 May 2005 08:39 PM
in ms dos type ipconfig /flushdns. Let me know if that works.

Me

Posted on 18 May 2005 08:44 PM
Response was "Successfully flushed the DNS Resolver Cache" however when pinging both of my domains there is NO change.

Support

Posted on 18 May 2005 09:14 PM
That is strange, anywhere I check, from my PC, from our servers, from dnsreport from whois servers all report that domain resolving to the new server. The only thing I can think of is removing tmp files even offline ones. Are you using a proxy? That may also be the problem.

Me

Posted on 18 May 2005 10:53 PM
?? A whois.sc check just now gives me:
*******************************************
INTMATH.COM
Website Title: Interactive Mathematics - Learn math while you play with it!
Meta Description: Learn mathematics while playing with it! Uses LiveMath, Flash and Scientific Notebook to enhance mathematics lectures. You can perform mathematical 'what ifs'...
Meta Keywords: mathematics, math, maths, calculus, integration, application, application of integration, LiveMath, interactive, volume, area, centroid, moment of inertia, work, Hooke's Law, spring, charge, HIC, head injury criterion, car accident, auto accident
Response Code: 200
SSL Cert: host1.anonymous-web-server.com expires in 199 days
Website Status: Active
Reverse IP: Web server hosts 407 websites (reverse ip tool requires free login)
Server Type: Apache (Spry.com also uses Apache)
IP Address: 67.18.208.100 (ARIN & RIPE IP search)
IP Location: - Theplanet.com Internet Services Inc
*************************************************
So I cannot see why your side says the IP is the new server.

But if I enter "www.intmath.com" I am still getting the old server. This is consistent with the whois report.

It would appear to me that thePlanet.com need to change the setting for this domain.

I am getting sick of the time wasted with this issue. Please fix.

Support

Posted on 18 May 2005 11:37 PM
Hi,

DNS is recreated this should fix your issue -- allow few hrs and everything will be good.
Regards

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